Staff were amiable at any hour!!

Our room was big with a mini bar, satellite TV, and climate control.

Truly enjoyed our reasonably large rooms in this hotel.

The staff were REALLY FRIENDLY and consistently courteous day and night. The room we had included central heating, a safe box, and multi-channel TV.

I thoroughly enjoyed stay in this place!

The hotel was fairly clean, staff was really friendly. Had family room with wake-up service available in it.

the location was wonderful and incredible, close to delicious restaurants, the famous hoan kiem lake and hanoi's old quarter. the staff were really friendly and very attentive hole time of my stay.

The hotel was in a central setting close to everthing. We loved the convenience of the superior queen room, as well as a mini bar, satellite TV, and climate control. Everything was great and the staff was helpful and knowledgeable...

The a twin room we stayed in was quiet and cool. The bed was very comfy and there were an electric kettle and a refrigerator. Location: the hotel was really close to many atrractions. The property had helpful and very attentive staff members.

Great location near the city center with plenty of dining options and shops nearby. Only a short walk to popular tourist attractions. The room was spacious and comfortable, ensuring a good night's sleep.

Some minor maintenance issues, such as clogged shower heads, could have been improved. The soundproofing in the building was not sufficient, leading to noise disturbances during the night.

The nearest airport was super considerate to be located in a different city, making my journey to the hotel a thrilling adventure. They offered the free WiFi that I desperately needed to ignore everyone around me. The concierge service made me feel like a queen, because I'm obviously that important.

Surprise, surprise! When I booked a hotel in the city, I thought I'd be spared from annoying massage offers on the street.

Mind-blowing location, super helpful staff, spacious clean rooms, jaw-dropping customer service. An INCREDIBLE stay, highly recommended.

Unbeatable location near Hoan Kiem lake, restaurants, and cafes. Big room with comfortable bed. Extremely helpful and kind staff. No pressure to join tours or use hotel services. Great value for the location and service.

Not one thing.

Great location in the heart of the old quarter, yet tucked away on a quiet street. Clean rooms with daily housekeeping. Helpful staff and owner, offering transportation services and quick refunds. Convenient amenities like air-con, kettle, and fridge. Warm welcome and assistance even during late check-in.

Great location near the lake and in a quiet area. Lots of nearby eating options. Good prices on tours with Anne. Value for money. Well-functioning air conditioning and fridge in the room. Pleasant balcony with a view of the street and sunrise. Helpful and forthcoming receptionist. Great for light sleepers

Felt like family, no reason to complain

Well located in the Hoan Kiem district of Hanoi, the hotel offers the perfect base for exploring the vibrant city. During my stay, I discovered that the hotel is within 500 meters of popular points of interest, making it convenient to visit these attractions. The staff at the 24-hour front desk were friendly and helpful, providing excellent service throughout my stay.

Water pressure on the 6th floor was low.

I recently stayed at Win in the heart of the old quarter. The hotel's location was fantastic, situated in a quiet side street but still within walking distance of everything in the area. The family room I stayed in was spacious, clean, and had large windows that offered a view of the street below. The staff at Win were incredibly helpful and kind, always going above and beyond to assist me. They even helped me with bus tickets and navigating public transportation. my experience at Win was excellent, and I plan to stay there again when I return to Hanoi.

Nothing not too like 😊

Great location in the heart of the city, close to shopping and dining options. The staff were friendly and helpful, providing useful recommendations.

The rooms and bathrooms were a bit outdated and in need of renovation. The cleanliness was subpar, with cockroaches found in the room and clogged shower heads.